Lipsky, M. <br/><br/>
Street-level bureaucracy:  dilemmas of the individual in public services/ 
Michael Lipsky 
 - New York:  Russell Sage Foundation,  1980. 
 - xviii, 244p.:  ill.;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0871545241 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bureaucracy
<br/><br/><label>LC Class. No.: </label>DUCE HV41.L53