TY  - BOOK
AU  - Gordon, J
TI  - The Pfeiffer book of successful conflict management tools : : the most enduring, effective and valuable training activities for managing workplace conflict / 
SN  - 9780470193440
AV  - DUCE HD57.7.P492 
PY  - 2003///
CY  - San Francisco: 
PB  - Pfeiffer, 
KW  - Social Science
KW  - Conflict management
KW  - Study and teaching
KW  - Problems,exercises
KW  - Employees
KW  - Training of Problems, exercises
N1  - Includes bibliographical references
ER  -