Balla, S.J. Bureaucracy and democracy: accountability and performance/ Steven J. Balla and William T. Gormley - 4th - California: SAGE, 2017. - xvi, 343p.: ill.; 23 cm. Includes appendix and index ISBN: 9781506348889 Subjects--Topical Terms: Democracy Bureaucracy LC Class. No.: DUCE JK421.G6447